HAWAII WINDOW SUPPLY · POLICIES

Terms & Conditions

These terms explain the arrangements for windows supplied under the Hawaii Window Supply brand. Read them together with your accepted quotation, agreed specifications and written order documents before approving an order or paying a deposit.

Updated October 19, 2026

Seller and contact

Hawaii Window Supply is the public brand at hawaiiwindowsupply.com. For questions about a quotation or order, contact info@hawaiiwindowsupply.com. The legal seller must be identified in the quotation and order documents.

Quotations and written approval

A request for information or pricing is an inquiry, not an order. Review the quotation and written order documents, resolve questions and obtain written confirmation of the agreed products and arrangements. A requested change should not be treated as accepted until confirmed in writing.

Dimensions and project requirements

Before ordering, the customer and their contractor or design team must check final unit dimensions, opening references, quantities, frame material and finish, glazing, handing, operating configuration, screens, hardware and accessories.

Suitability, required performance ratings and compliance depend on the specific window and project. Identify any required ratings and supporting product documentation before approval. The product range is not a blanket representation that every window is impact-rated, hurricane-proof, energy-certified or suitable for every opening.

Deposits and payment

A deposit is required before an order is processed, sourced or placed into production. Your accepted quotation states the deposit amount and payment schedule. The remaining balance is due according to that quotation, generally before shipment unless agreed otherwise in writing.

Payment arrangements are provided for your order. Confirm the accepted method and payment instructions with the supply team before sending funds.

Supplier commitments and changes

Some windows may be sourced or manufactured specifically for approved dimensions, finishes, glazing or operating configurations. Contact us promptly about a requested change. Do not assume a change or cancellation has been accepted until it is confirmed in writing.

Order deposits are nonrefundable under the agreed order terms, subject to applicable law and written exceptions. Cancellations, returns and exchanges are generally not accepted once an order is confirmed and supplier commitments have been made. Any approved exception must be confirmed in writing and remains subject to applicable law.

See the Refund & Return Policy for review requests and issues with delivered goods.

Freight and estimated schedules

The quotation should specify the destination, delivery method, freight charges and receiving responsibilities. Confirm site access, receiving contact, unloading arrangements and handling needs before dispatch. Supply does not automatically include unloading.

Availability, production and delivery schedules are estimates affected by product selection, customization, suppliers and transportation. Review essential timing requirements before placing an order.

Product appearance and agreed specifications

Identify any approved samples and agreed tolerances in the written order documents. Color and finish appearance can vary with lighting, screens and manufacturing batches; assess the selected product and any approved sample when confirming the finish.

Appearance variation does not excuse supplying the wrong specification or defective goods. Report a suspected discrepancy for review against the agreed order.

Supply-only scope

Hawaii Window Supply is a window supplier, not an installation contractor. Customers arrange measuring, installation and site work separately. Do not treat a product quotation as a contract for installation, engineering, permitting or site preparation.

Problems with supplied goods

Report damaged, defective, incorrect or missing goods promptly to info@hawaiiwindowsupply.com, with the order reference, affected opening or item identifiers and photographs where available. Follow supplier handling and storage instructions. The review of faulty or incorrect goods is separate from an ordinary change-of-mind request.

Read the Refund & Return Policy and Ordering & Delivery Guide alongside the written order. Nothing in these terms is intended to exclude rights or remedies that cannot lawfully be excluded.

Related policies & support

Ordering & Delivery Guide · Refund & Return Policy · Privacy Policy

Questions: info@hawaiiwindowsupply.com