HAWAII WINDOW SUPPLY · POLICIES

Refund & Return Policy

Some windows are sourced, ordered or manufactured for a customer’s approved dimensions, finishes, glazing and configuration. Review your quotation carefully before approving an order or paying a deposit. This policy explains cancellation and return requests and how to report issues with supplied windows.

Updated October 19, 2026

Order deposits

Order deposits are nonrefundable under the agreed order terms, subject to applicable law and written exceptions. Your accepted quotation identifies the deposit amount and payment requirements for your order.

Changes before supplier commitments

Contact info@hawaiiwindowsupply.com promptly if you wish to change or cancel an order before supplier commitments have been made. Include your order reference and the changes requested. Ask for written confirmation of the order status and how the request and any payment will be treated. Sending a request does not itself cancel an order or authorize a refund.

Changes after supplier commitments

Order deposits are nonrefundable under the agreed order terms, subject to applicable law and written exceptions. Cancellations, returns and exchanges are generally not accepted once an order is confirmed and supplier commitments have been made. Any approved exception must be confirmed in writing and remains subject to applicable law.

Ask the supply team to review the affected windows and supplier commitments before making replacement arrangements.

Returns and exchanges

To request a review, email info@hawaiiwindowsupply.com with your order reference, product and opening identifiers, the reason for your request and relevant photographs or documents. Obtain written confirmation of any approved return or exchange and its arrangements before shipping materials. Do not send goods to an assumed return address.

Damaged, defective, incorrect or incomplete deliveries

Inspect packaging and quantities on arrival and compare glass, frames, components and product labels with the order. Note visible damage or shortages on delivery paperwork where possible and photograph the affected items, packaging and labels.

Contact info@hawaiiwindowsupply.com promptly with your order reference and supporting information, including concealed damage discovered after unpacking. Follow applicable supplier handling and storage instructions.

The general cancellation and return restrictions do not remove applicable rights concerning damaged, defective, incorrect or missing goods. These issues are reviewed separately from change-of-mind requests. Signing a delivery receipt does not by itself resolve a concealed-damage concern.

Approved refunds

Where a refund is approved, obtain written confirmation of the amount, method and processing arrangements for your case. Contact info@hawaiiwindowsupply.com with your order reference if you need an update about an approved refund.

Related policies & support

Ordering & Delivery Guide · Terms & Conditions · Privacy Policy

Questions: info@hawaiiwindowsupply.com